REFUND POLICY
We place great importance on customer satisfaction and that is why we have a refund policy that aims to guarantee the reimbursement of amounts paid and to demonstrate our commitment to the customer.
In case of return, if the conditions of the Returns and Exchanges Policy are respected, the customer will only receive the amount paid for the product (delivery costs will not be refunded), by the same payment method used during the purchase.
Please note that for a refund to be issued, the product or service must be in perfect condition and unused. Otherwise, we will not be able to process the refund.
Refund Methods:
The refund will be made based on the payment method used to place the order.
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Payment by Credit Card:
The refund can be made within 15 working days or on 2 consecutive invoices , this process is the responsibility of the issuer of the card used. After the refund, the receipt will be sent by email. -
Payment by Boleto Bancário or PIX:
The refund will be issued directly to the buyer's bank account. To do this, you will need to provide the necessary information for the refund via email to our support team.
Noticed :
For refunds made by Boleto or PIX, the refund will only be made to the buyer's bank account. Parental or third-party accounts will not be accepted for security reasons.
If you have any questions, please feel free to contact us via email or WhatsApp, we will be happy to help you.